Refund policy

1. Eligibility

Returns or exchanges are applicable only in the following cases:

• The product is damaged during transit.
• The wrong product has been delivered.
• The product packaging is tampered with or broken.

━━━━━━━━━━━━━━━━━━━━

2. Non-Returnable Items

Due to the consumable nature of beverages, the following items are not eligible for return or refund:

• Opened or used products.
• Products returned due to taste preferences.
• Products damaged after delivery due to improper handling or storage.

━━━━━━━━━━━━━━━━━━━━

3. Reporting an Issue

Customers must report any issue within 48 hours of delivery.

Please share the following details while raising a request:

• Order ID
• Clear images or videos of the issue
• Description of the problem

━━━━━━━━━━━━━━━━━━━━

4. Refund Process

Once the issue is verified and approved, refunds will be processed within 7–10 business days to the original payment method.

━━━━━━━━━━━━━━━━━━━━

5. Exchange Policy

Eligible products may be replaced after verification. Exchanges are subject to product availability.

━━━━━━━━━━━━━━━━━━━━

6. Order Cancellation

Phirki Zero reserves the right to refuse or cancel orders due to:

• Pricing errors
• Stock unavailability
• Suspected fraudulent activity.